Privacy Policy
We're committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information.
Last Updated: January 2025
Information We Collect
Account Information
Name, email address, phone number, postal address, date of birth, and profile photo.
Identity Verification
Government-issued ID, proof of address, and verification photos for identity confirmation.
Payment Information
Billing details and payment card information (processed securely through our payment partners).
Tool Listings
Tool descriptions, photos, pricing, availability, and location information.
Usage Data
Browsing activity, search queries, rental history, reviews, and platform interactions.
Device Information
IP address, browser type, device ID, operating system, and location data.
How We Use Your Information
Platform Operations
Processing rentals, managing listings, facilitating payments, and customer support.
Safety & Security
Identity verification, fraud prevention, dispute resolution, and trust & safety investigations.
Communication
Booking confirmations, important updates, customer service, and marketing (with consent).
Improvements
Platform analytics, feature development, research, and user experience optimization.
Legal Compliance
Meeting legal obligations, enforcing terms, protecting rights, and responding to requests.
Information Sharing
With Other Users
Profile info, tool listings, reviews, and rental details shared with transaction parties.
Service Providers
Payment processors, identity verification, hosting, analytics, and customer support tools.
Legal Requirements
Law enforcement, regulatory authorities, or court orders when legally required.
Business Transfers
In the event of merger, acquisition, or sale of assets, your data may be transferred.
Data Security
Encryption
All sensitive data is encrypted in transit using SSL/TLS and at rest using industry-standard encryption.
Access Controls
Strict access limitations ensure only authorized personnel can access personal data.
Regular Audits
We conduct regular security audits and vulnerability assessments to protect your data.
Secure Storage
Data stored in secure, access-controlled facilities with redundant backups.
Your Privacy Rights
Under GDPR and UK data protection laws, you have the following rights regarding your personal data:
Access
Request a copy of your personal data we hold
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data (subject to legal requirements)
Portability
Receive your data in a structured, machine-readable format
Restriction
Request limitation on how we process your data
Object
Object to processing of your data for certain purposes
Withdraw Consent
Withdraw consent for marketing or other optional processing
Lodge Complaint
File a complaint with your local data protection authority
To exercise your rights:
Contact our Data Protection Officer at privacy@handi.com or through your account settings.
Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations:
- •Active Accounts: Data retained while your account is active
- •Closed Accounts: Most data deleted within 90 days of account closure
- •Legal Requirements: Some data retained longer for tax, legal, or safety purposes (typically 7 years)
- •Anonymized Data: Aggregated, anonymized data may be retained indefinitely for analytics