Cancellation & Refund Policy
Fair policies for renters and owners on the Handi platform. Our refund policy is based on who cancels the booking and when.
Understanding Our Policy
Our refund policy ensures fairness for both renters and owners. The amount refunded depends on who cancels and when.
Rental Cost
The total price set by the tool owner
Platform Fee (12.5%)
Handi's service fee (non-refundable in most cases)
Total Price
Rental Cost + Platform Fee
Renter Cancellation Policy
Your refund amount depends on when you cancel your booking
100% Full Refund
Best OptionYou will receive a complete refund including the platform fee if you cancel:
Covers accidental bookings or immediate changes of plan. Handi absorbs all payment processing fees.
Partial Refund (Rental Cost Only)
Platform Fee LostYou will receive a refund of the rental cost only (12.5% platform fee is non-refundable):
This ensures platform costs are covered while returning most of your payment.
No Refund
Full Payment LostNo refund will be issued if you:
Protects tool owners who reserved the tool for you, potentially losing other rental opportunities.
Tool Not As Described?
If the tool is unsafe, broken, or not as described:
Report to Handi support within 4 hours of rental start time
If verified, you'll receive a 100% full refund including platform fee
How to Cancel
You can cancel a booking at any time from your "Tools I'm Renting" page in your dashboard. Any applicable refund will be processed automatically to your original payment method within 5-10 business days.
Go to My RentalsHave Questions About Cancellations?
If you have any questions about our cancellation and refund policy, please contact our support team.